Click Create Account (for new customers) or Login (for existing customers). For more details, please view student booklist (Andalus or Cordova) and infographic for new / existing student.

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FAQ (Frequently-Asked Questions)



Login / Create Account


When creating an account, I have to choose between a public account and a student account? What is the difference between the two types of account?

  • Student account is only for students who are studying in any Andalus, Cordova or Al-Zuhri education centres. They are required to fill up their Student IDs during registration (create account) and access the Student's Package tab for annual purchase of books/uniform as per booklist.


When creating a new account, I tried to fill up my child's ID but the system showed an error message. Why is it so?

  • All IDs of existing Andalus, Cordova and Al-Zuhri students are registered in the system. Please check that you have typed the accurate ID consisting of 5+5 formula, ie. first 5 letters of your child's name + last characters of your child's IC or BC no.

 

I have more than one child studying in Andalus (or any of the affiliated companies), can I register all of them under one email account?

  • Yes, you can fill up all your children's IDs one after another, separated by commas. For eg. MOHDF1234S, NUREL5678M, etc.


If I have created a sudent account for 1 child, can I add another child using the same email account?

  • Yes. If you have created an account, you can login using the same email and password used for creating the account. After login, go to 'My Account' and choose 'Edit Account'. You can add the additional 'Student ID' and then select 'Continue'. To check if this is successful, go to the 'Student's Package' tab and you should be able to see all your children's ID.


I have created a student account for my child. Now that my child is no longer studying in Andalus (or any of the affiliates), how do I remove my child's ID?

  • If your child has graduated or withdrawn from any of the centres, the system will automatically remove the Student ID from the student account. If all your children is no longer studying in the centre, then the student account will automatically be converted to a public account.


I forgot my password, how do I login?

  • You can click 'Login' -> 'Reset Password' -> Enter your email address. A password reset email will be sent to your inbox. Click on the link in the email to proceed with a password reset. Once the password has been reset, you can login to your account using the new password.


I forgot my registered email address, how do I login?

  • You may call your respective centre to assist in searching based on the name entered during the previous registration. If unable to retrieve, you may need to register a new.


How do I update my personal details (home address and phone no)?

  • After 'Login', go to 'My Account' (at top right hand corner of the page) -> Click 'My Account' -> Click 'Address Book' -> Click 'Edit' or 'Delete' accordingly.


I do not have any email account. How do I register and purchase?

  • You may want to create a new email account or get assistance from any family members to create one. The email is important for order confirmation and delivery/self-collection information.



Order and Payment


How do I place an order?


Why I cannot untick some items in the student package?

  • Those are compulsory items; e-learning and handbook. The compulsory notice is stated in the item name.


Can I amend items in my shopping cart?

  • Yes, click the 'Cart' icon (at the top right-hand corner), then click 'View Cart'. You can remove any item by clicking on the 'X' icon. Your cart will update automatically.


How long in advance do I need to place my order?

  • Place your order according to the allocated dates or in November. Avoid placing an order in December as it can lead to delays in processing orders, longer handling times and extended delivery times.


Are the prices inclusive of GST?

  • Prices inclusive of GST.


Are the prices inclusive of delivery fees?

  • Our delivery fee starts from SGD4.50 per location.


What are the payment methods?

  • We accept PAYNOW and PAYPAL.


I did not receive any email confirmation. Is my order confirmed?

  • Please check spam or junk mail folder for the auto-generated emails. The order confirmation is sent by dapl-sales@darulandalus.com with the subject line "Darul Andalus - Order xxxx", where xxxx is your order number. If you did not receive the confirmation email at all, please email us with your Order ID and/or the email address used.


There's an issue with my order, who can I contact regarding this matter?

  • Please email to dapl-sales@darulandalus.com or call 67469167 / 67461657 during office hours (9am - 5pm). Do provide us your Order ID and /or email address used..


Can I amend or cancel my order and get a refund?

  • You are unable to amend or cancel your order once your order has been placed. Strictly NO CANCELLATION AND/OR REFUND of orders is allowed. Customers are strongly encouraged to check their orders before 'Checkout' and payment.


What is the status of my order and its delivery? Can I change the delivery address on my order?

  • You are unable to change delivery address. You can track your orders and deliveries through the message sent by the courier.


I forgot to add an item? Can I add it to my existing order?

  • You are unable to add extra items to an order that has already been made. Please place a second order.


Can I make a purchase over the phone?

  • We accept online orders only.


What if some of the items are out of stock?



Delivery, Self-Collection and Tracking


How long will I receive my items?

  • For local delivery, it will take between 3 to 7 working days (off-peak period) and 5 to 10 working days (peak period).
  • The courier will send a tracking SMS to inform you of the delivery date and time for your item delivery.


Am I able to request for a specific date or time for home delivery?

  • Sorry. We are not able to accommodate such requests.


What happens if my parcel is returned to the sender?

  • Additional cost of SGD5.00 admin fee on top of delivery charges OR self-collect at the warehouse without any charges.


Can I change from self-collection to delivery and vice versa?

  • Sorry. We are not able to accommodate such requests.


Am I able to self-collect?

  • Contactless Self-Collection is at our warehouse at Blk 3017 Ubi Road 1 #02-129 S408708. Self-collection availability may vary during peak periods.


Any specific day or time for self-collection?

  • From Monday to Thursday, between 12.00 - 4.00 pm only. Self-collection availability may vary during peak periods.


What is the procedure for self-collection?

  • Please have your Order ID ready which can be retrieved through email registered with your account.
  • Do not come to our warehouse earlier than the timeslot you have selected as your order may not be ready/available for collection.
  • There is strictly no browsing at the warehouse. All purchases must be made and paid online.


How do I know if my order is successful?

  • To check if your order is successful, you can check your email registered with your Darul Andalus account. You should receive a Confirmation Order email from us. Alternatively, you can login to your account, click 'My Account' –> click 'Order History' to check your order status.


How do I check the status of my order?

  • To check your order status, you can check your email registered with your account. You should receive an Order Update email from us. Alternatively, you can login to your account –> click 'My Account' –> click 'Order History' to check your order status.



Return and Exchange


Will I be able to cancel my order and ask for a refund after payment has been made?

  • Strictly NO CANCELLATION AND/OR REFUND of orders is allowed. Customers are strongly advised to confirm their purchase before checkout and payment.


If the delivery contains a missing/wrong/damaged item, who should I inform?

  • Customers are strongly advised to check all items upon receipt.
  • Do contact us at 6746 1657 (during our office hours) to make any report of missing/wrong/damaged items received.
  • Alternatively you may email us at dapl-sales@darulandalus.com
  • Claims are required to be made strictly within 7 working days (Monday to Friday) upon receipt.

If I wrongly purchase an item, will I be able to request for an exchange?

Please refer to our Return/Refund Policy for further details.