Guideline for Andalus, Cordova and Al-Zuhri students: Click Create Account (for new customers) or Login (for existing customers). Then click the Student's Package tab (Andalus / Cordova / Al-Zuhri) for books/uniform purchase. For more details, please view student booklist (Andalus or Cordova) / infographic / video.

Return / Refund Policy


Procedure and Criteria for Return / Refund

  1. We only accept returns within 7 working days (Monday to Friday) from the date of delivery
  2. Returns are only allowed due to any of the following reasons:
    • defective item
    • item error
    • missing item
    • order error
    • order not delivered / received
  3. Any request for returns/refunds must be done via the Returns Form
  4. Darul Andalus has the right to reject any returns application if it is due to customer’s own mistake / negligence during purchase / checkout
  5. Application for returns must meet the following criteria:
    • order invoice must be shown as proof of purchase
    • item must be unused and in its original condition or packaging
  6. All return / refund request will be carefully assessed and inspected by our team
  7. Notification will be sent via email to inform the outcome of the return / refund request
  8. Once approved, the process will take approximately 5-10 working days from the date of notification
  9. For wrongly delivered items, replacement of items will be at no extra cost
  10. For returns / exchange due to customer's own mistake / negligence, a flat fee of SGD 20.00 (2-way trip) will be charged 
  11. Any amount to be refunded will be credited to the customer's account

  

Cancellation

  • Strictly NO CANCELLATION of orders is allowed
  • Customers are strongly advised to be confirm their purchase before checkout and payment

 

Exchange

  • ·     Exchange is only permissible for items with the same price


For any other enquiries, please contact us at 67461657 / 67469167 or email to dapl-sales@darulandalus.com.

Our warehouse is located at: Blk 3017, Kampong Ubi Industrial Estate, Ubi Road 1 #02-129, Singapore (408708)