Return / Refund Policy

Procedure and Criteria for Return / Refund

1. We only accept returns within 7 working days (Monday to Friday) from the date of delivery
   
2. Returns are only allowed due to any of the following reasons:
• defective item
• item error
• missing item
• order error
• order not delivered / received
3. Any request for returns/refunds must be done via the Returns Form
   
4. Darul Andalus has the right to reject any returns application if it is due to customer’s own mistake / negligence during purchase / checkout
5. Application for returns must meet the following criteria:
• order invoice must be shown as proof of purchase
• item must be unused and in its original condition or packaging
6. All return / refund request will be carefully assessed and inspected by our team
7. Notification will be sent via email to inform the outcome of the return / refund request
8. Once approved, the process will take approximately 5-10 working days from the date of notification
9. For wrongly delivered items, replacement of items will be at no extra cost
10. For returns / exchange due to customer's own mistake / negligence, a flat fee of SGD 20.00 (2-way trip) will be charged 
11. Any amount to be refunded will be credited to the customer's account

Cancellation

• Strictly NO CANCELLATION of orders is allowed
• Customers are strongly advised to be confirm their purchase before checkout and payment
  

Exchange

• ·     Exchange is only permissible for items with the same price

For any other enquiries, please contact us at 67461657 / 67469167 or email to dapl-sales@darulandalus.com.

Our warehouse is located at: Blk 3017, Kampong Ubi Industrial Estate, Ubi Road 1 #02-129, Singapore (408708)