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Return/Refund & Exchange Policy


Procedure and Criteria for Return / Refund

    1.   We only accept claims/returns within 14 working days (Monday to Friday) from the date of delivery/self-pickup.

    2.   Returns/Refunds are only allowed due to any of the following reasons:

    • defective item
    • incorrect item delivered
    • order not delivered/received

    3.   Darul Andalus Pte Ltd has the right to reject any return applications if it is due to customer’s own mistake/negligence during purchase/checkout.

    4.   Strictly no refunds for:

    • E-Learning
    • Delivery fee
    • books and/or uniforms due to change of programmes by student/parents 

    5.   Application for returns must meet the following criteria:

    • order invoice must be shown as proof of purchase
    • item must be unused and in its original condition or packaging

    6.   All return/refund requests will be carefully assessed and inspected by our team.

    7.   For wrongly delivered items, its return and replacement will be at no extra cost.

    8.   Any amount to be refunded will be credited to the customer's account. An administration fee of 10% applies.


    Exchange

          1.   We only accept exchange within 14 working days (Monday to Friday) from the date of delivery/self-pickup.

          2.   Contact us at 6746 1657 (during our office hours) or email us at dapl-sales@darulandalus.com to make an appointment for an exchange at our warehouse.

    3.   Exchange appointments are available on weekdays only.

    4.   Exchange to be made personally at our warehouse at Blk 3017, Ubi Road 1 #02-129, Singapore 408708.

          5.   Exchange is only valid for items of same value or more. Customers are required to top up any price differences by Paynow QR at our warehouse.  

    6.   Uniforms are not allowed to be exchanged with books or vice versa.

    7.   Exchange is only allowed once.

    8.   Subject to stock availability.



    Cancellation

    Strictly no cancellation of orders is allowed.

    Customers are strongly advised to confirm their purchase before checkout and payment.


    For any other enquiries, please contact us:

    Tel: 6746 1657 / 6746 9167

    Email: dapl-sales@darulandalus.com


    Our warehouse is located at:

    Blk 3017, Kampong Ubi Industrial Estate, Ubi Road 1 #02-129, Singapore 408708.

    Our Customer Service operating hours:

    Monday to Friday 9:00am – 5:00pm

    Closed on Saturday, Sunday and Public Holidays.