Procedure and Criteria for Return / Refund

1. We only accept claims/returns within 7 working days (Monday to Friday) from the date of delivery/self-pickup.

2. Returns/Refunds are only allowed due to any of the following reasons:

3. Darul Andalus Pte Ltd has the right to reject any return applications if it is due to customer’s own mistake/negligence during purchase/checkout.

4. Application for returns must meet the following criteria:

5. All return/refund requests will be carefully assessed and inspected by our team.

6. For wrongly delivered items, its return and replacement will be at no extra cost.

7. Any amount to be refunded will be credited to the customer's account. An administration fee of 10% applies.

Exchange

1. Contact us at 6746 1657 (during our office hours) to make appointment for an exchange at our warehouse.

2. Exchange is only valid for items of same value or more. Customers are required to top up any price differences by Paynow at our warehouse.

3. Exchange is only allowed once.

4. Subject to stock availability.

Cancellation

Strictly no cancellation of orders is allowed. Customers are strongly advised to confirm their purchase before checkout and payment.

For any other enquiries, please contact us:

Our warehouse is located at:

Blk 3017, Kampong Ubi Industrial Estate, Ubi Road 1 #02-129, Singapore 408708.

Our Customer Service operating hours:

Monday to Friday 9:00am – 5:00pm

Closed on Saturday, Sunday and Public Holidays.